Frequently Asked Questions

Public Transport

Tube: The Gate London City is in Aldgate, East London, on the corner of White Church Lane and Commercial Road, a 3-minute walk from Aldgate East station and close to the City of London, Tower Bridge and the Tower of London.

Yes, we do have a space for loading vehicles too, so you can be dropped off by cab easily.

From Heathrow: take the Heathrow Express to Paddington and get on the Circle line to Aldgate

From Gatwick: The easiest route is to get the train to Blackfriars, then change to the District Line to Aldgate East. Or you can take the train from Gatwick to London Bridge then get on the Northern Line to Bank before transferring at Monument to the District Line, get off at Aldgate East and The Gate Aparthotel is just 3 minutes’ walk away.

We are outside of the Congestion Charge zone. However, we are inside the ULEZ and the LEZ charge zone (low emissions zone) this means vehicles need to meet the ULEZ standards or pay a daily charge. Find out more HERE

We don't have on-site parking, but there are nearby parking solutions we can point you to. We recommend you check out this website.

Yes. The Gate London City sits on the border of Whitechapel and the City of London in Aldgate, East London. Whitechapel station (Elizabeth Line) is a 10-minute walk away, putting you within easy reach of the City's business district.

Check in is available from 3:00 PM, and check out is at 11:00 AM. If you arrive earlier than check-in time, we can securely store your luggage.

Yes of course! Subject to availability, and we'll always do our best to get you into your room as soon as we can. If you're early, relax in the 5th Floor Lounge with complimentary soft drinks.

Yes, we can offer a late check-out for a small fee, subject to availability. Some room packages booked directly with us include late check-out. Contact us to enquire or add this on arrival or during your stay.

Yes. The Gate is an aparthotel with disabled access, with rooms designed for wheelchair users, including emergency alarms, mobility wet-room showers and handrails. Communal spaces like the 5th Floor Lounge are also spacious enough for wheelchairs.

Our aparthotels come with a washer and dryer - perfect for families and long-stay guests. We also offer an outsourced, eco-friendly laundry service on request at reception.

We have studios, one-bed and two-bed configurations. Depending on the room, we can also offer beds for 3 adults, or 2 adults and 2 children. Contact us for details.

Yes, a fully equipped gym with Peloton bikes and Technogym equipment.

We hold complimentary yoga classes on a Monday and Wednesday evening at 6pm in the gym.

Yes, you can leave your belongings with us while you explore on your check-in or departure day.
*Additional charges may apply.

We offer free high speed Wi-Fi internet access everywhere at The Gate.

Every 3 nights: a light clean, dusting, bin emptying, and amenity replenishment. Stays over 7 nights get a once-weekly full clean including bed and bath linen change.

YYes. The Gate is pet-friendly for cats and dogs, one pet per room, £20/night fee. Pets must be well-behaved, not left unattended, and kept on a lead in public areas. Proof of vaccinations and flea control required at check-in. We allocate Twin Accessible Rooms for pet stays.

Please read our pet policy

Yes, sleeping cots and highchairs are available on request.

We are a non-smoking environment for the comfort of all guests and team.

The Gate has 189 unique rooms and apartments across Studios, Apartments, Penthouse and Residence categories, in a range of sizes and views, designed for families and for guests making The Gate their home for a longer stay. Take a look around with our virtual tour here.

Yes. The Gate London City is ideal for families, with interconnecting options like the Lifestyle 1 Bedroom linked to a Lifestyle Twin Accessible, and a dedicated 2 Bedroom Apartment for larger families needing more space. Cots are available on request.

Our Family Stay Package accommodates up to three guests (2 adults + 1 child or 1 adult + 2 children) in a spacious Twin Accessible Room and includes:

• Complimentary buffet breakfast (£15/adult, £9/child)

• Free early check-in and late check-out, subject to availability

• Free cancellation up to 24 hours before arrival

We’re just a short walk or tube ride from London’s top family attractions:

• Aldgate East station is a 5–6-minute walk away for easy access across the city

• Tower Bridge and the Tower of London are a 15-minute walk or a quick tube ride

Please contact our team directly to discuss the best room setup for your family and to reserve a cot or interconnecting rooms.

Studios include a king-size bed, kitchenette, Nespresso machine, oven, fridge, Le Labo bathroom products and free Wi-Fi. Apartments add dining/lounge space, a second TV, and a pull-out sofa bed.

An aparthotel offers the space of a private apartment, your own kitchen or kitchenette, living area and laundry, combined with hotel-style service. At The Gate London City, that means fully fitted kitchens, in-room or self-service laundry, and access to our residents-only lounge and terrace.

The beauty of staying in an aparthotel is that you have the freedom to use the kitchen facilities in your room or apartment. We have a Macro Food Centre across the street for fresh produce and are close to many great restaurants, with Brick Lane and Spitalfields on our doorstep.

Welcome to aparthotel living! In some designated apartments or studios, you have a full oven and a fridge making your stay very convenient.

Breakfast is served from 7am until 10am daily in the 5th Floor Lounge.

Breakfast isn't automatically included, but you can add it as an option when you book, or pay for it during your stay if you'd prefer to decide later. It's served daily from 7am until 10am in the 5th Floor Lounge.

We do not offer room service, but you are most welcome to order your food from outside food deliveries and dine in your room or in the 5th Floor Lounge.

Many rates are fully cancellable when booked direct; check the T&Cs at booking and in your confirmation email, or contact reservations@thegate-london.com to amend.

Guests booking a long stay of 29+ nights enjoy a discount from 30% off our standard rate. Changes to the length of stay may affect the rate, including early departure fees

A credit card guarantee is required at booking; bring photo ID and the card used. A £50 pre-authorisation deposit is taken at check-in.

If you find a lower qualifying rate within 24 hours of making your reservation through the official hotel website, please contact our Reservations Team at: reservations@thegate-london.com

Your claim must be submitted within 24 hours of completing the reservation on the official hotel website and must include a screenshot clearly showing the hotel name, booking website, room type, stay dates, number of guests, displayed rate and currency, cancellation policy, meal inclusions, taxes and fees (where visible), and a visible timestamp or system date/time.